You can send emails from your company email! 📧
In general, emails from Journeys are sent from no-reply@50skills.com but you are now able to send them from your own email address like hr@yourcompany.com - or something like that. You can also have multiple email addresses to use in the system.
There are two options for this:
1. Managed by us (DNS): We handle sending the email for you.
2. Manage by you (SMTP): Use this if you want to use your own email server (or if you happen to use Mailgun as your email server).
If you are not sure which method you should use please contact your IT department for help.
Managed by us (DNS) setup:
1. Go to "Settings" - "Email domain" - "Add custom domain" in the top right corner and and select "DNS - Managed by us"
2. Add in your email domain e.g. "50demoskills.com" and clicks "Save".
Once the domain has been saved successfully, the system will generate the hostname and value for the SPF and DKIM records.
Copy the two hostnames and their corresponding values and provide them to your IT department so they can create the DNS records. See the image below for an example of how these records should look.
At this stage, the domain will be added to the system but will remain in an unverified state until the DNS records have been correctly configured.
3. After you have added the hostnames and values on your side, the domain in an unverified state, and until that has been verified we use the default e-mail address; "noreply@mg.50skills.app". It can take some time for domain to be verified.
4. Once verified successfully, the user can add a new e-mail address, which needs to be verified by a code that is sent in a e-mail to the e-mail address being added. This needs to be done for every new e-mail address that is added to the system
5. After successfully validating the new e-mail address you now have the option to set the new e-mail address as the default e-mail address & sees it as a valid "Send from" e-mail in the journey builder. If the user sets an e-mail address as "Default" that means that whenever a user creates a new Send e-mail action or Send form action, this is the default e-mail address used and shown in the action configuration.
Note: Users can enable, disable & remove existing addresses as well, but not default or the 50skills one shown at the bottom
Manage by you (SMTP) setup:
You will need a help from IT department for filling out the required fields
1. Go to "Settings" - "Email domain" - Add custom domain in the top right corner and and select "SMTP - Managed by you"
2. Fill out all the details and click on "Test credentials".
3. If the Test credentials succeeds then the user can click on the "Add SMTP server" button.
If you are having a problem please contact us via the chat support in Journeys.