Now you're able to send emails from your company email! 📧
In general, emails from Journeys are sent from no-reply@50skills.com but you are now able to send them from hr@yourcompany.com - or something like that.
There are two options for this:
1. Managed by us (DNS): We handle sending the email for you.
2. Manage by you (SMTP): Use this if you want to use your own email server (or if you happen to use Mailgun as your email server).
If you are not sure which method you should use please contact your IT department for help.
The setup
Managed by us (DNS)
Go to "Settings" - "Email domain" - "Add custom domain" in the top right corner
You insert the domain you're sending from, and the name you'd like to appear as the sender name. You can see an example here above.
The next step is to copy the DNS records and add them to your email service provider. Someone who has access to your email provider (probably your IT administrator) can do this for you.
This is an example of how it looks for the IT administrator who is copying the DNS records to your email service provider:
It may take up to one hour for the DNS to become verified after you've added them to your DNS records.
Then you should see the status become "Verified" and now all the emails are sent from your domain 🚀
2. Manage by you (SMTP)
You will need a help from IT department for filling out the required fields
Press Test credentials button to test your credentials before hitting the "Add domain" button. If not success then make sure everything is filled out right and test again. When get success then press "Add domain" button.
Then you should see the status become "Verified" and now all the emails are sent from your domain 🚀
If you are having a problem please contact us via the chat support in Journeys.