Related help articles
Here are links to the Zendesk documentation and API Reference for more information about the integration and endpoint to connect to.
Authentication
You can use Basic authentication or ..., here is how you use the Basic authentication type.
Select Basic in the list for Authentication type, then fill out your Zendesk username and password.
Create a ticket
Add a new endpoint to create a ticket:
Where the URL is: https://customerURL.zendesk.com/api/v2/tickets
customerURL is the URL to your Zendesk site
It is a POST request
The JSON is like this:
{
"ticket": {
"type": "question",
"status": "pending",
"comment": {
"body": "Ticket description text"
},
"subject": "Ticket subject",
"priority": "urgent"
}
}
If you are using tags you can add them in the JSON like this where you put in your own values for tags.
{
"ticket": {
"tags": [
"tagname 1",
"tagname 2"
],
"type": "question",
"status": "pending",
"comment": {
"body": "Ticket description text"
},
"subject": "Ticket subject",
"priority": "urgent"
}
}
Using the endpoint in Journeys
In a Journey, click to add an Action. Custom integrations are at the bottom, fin the Zendesk and click Create a ticket
Fill out the information on the right by writing the text or pick the values from the Journey
For more information and ideas check out the Zendesk API