Date formats let you control how dates are displayed throughout your Journeys communications. This is especially useful when sending emails or messages to travellers in different regions or languages, ensuring dates appear in a familiar and readable format.
What are Date Formats?
Date Formats define how date values are rendered when used in dynamic fields.
For example, the same date can be displayed as:
Format | Example |
European | 1/9/2026 |
European Friendly | 01 / Sep / 2026 |
US | 9/1/2026 |
ISO | 2026-09-01 |
Friendly | September 1, 2026 |
Icelandic | 1. september 2026 |
Managing Date Formats
Date formats are managed in Settings → Formats
Here you can:
View all available date formats
Set the organisation's default date format
Edit existing date formats
Create new date formats by clicking Add date format
When creating a new format, enter a name, configure the desired date pattern, and save. The new format will immediately be available when selecting formats for date fields in communications.
The default format is automatically used whenever a date field is inserted without a specific formatting option.
Using Date Formats in actions
When composing an email or other communication, insert a date field as usual. You can then choose whether to use your organisation’s default date format or select a different format for that specific field.
To change the format:
Insert a date field into your message.
Click the date field Default.
Select an existing date format from the dropdown, or create a new one directly from the menu.
This allows you to tailor how dates are displayed for individual messages without changing the organisation-wide default.
Notes
Date formatting only affects how dates are displayed, not the underlying date value.
Changing the organisation default will affect newly rendered date fields across the system.
Individual date fields can always override the default format when needed.